We ordered the Malaga sofa set from eroomservice.com on 10/16/08. Immediately after placing the order I called to inquire if we can expect to receive it by Christmas. We were really hoping to receive our new sofa and loveseat by Christmas. I spoke with Erin and she said that they cannot guarantee delivery before Christmas, but will do absolutely everything in their power to get it to me by Christmas. She also offered a refund if I didn't want to take that chance. We chose to take a chance and keep our order. Then, on December 19th we got a call from eroomservice saying that our sofa set came in from Italy and they offered to ship it to us with their own truck so that we'll have it by Christmas. I honestly did not expect this level of customer service. Oh and best of all, we absolutely love our our new sofa and loveseat. Dealing with room service 360° has been a phenomal experience for us and we would like to wish you continued success in 2009. Keep up the good work.
Edward in Chicago, IL
I would like to comment on the phenomenal service offered by eRoom Service and in particular Steve Shapiro. We had some damage caused by the trucking company that was found after signing for the bed. We talked with Steve and he said that he would fix the problem in a few days. in two days he had his own employee here at my house (18 hour drive) with a new bed which he assembled for us. What more can anyone ask of a company!!
The bedroom set is amazingly beautiful, and everyone who sees it asks where we got it. We proudly tell them the about eRoom service and how great the people are to deal with. JW
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