Customer Service

Privacy Policy

eRoomService is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights as stated herein are ever violated. As part of our commitment to your privacy, eRoomService supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers". The following outlines our privacy policy and details the measures we have taken to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience. Rest assured that we will not sell or rent information gathered through our web site. By visiting eroomservice.com, you are agreeing to the policies detailed below. ELECTRONIC COMMUNICATION When you send an email to eRoomService, you are communicating with us electronically and consent to receive communications from us electronically in response. Please note that this does not constitute opting in to our email or direct mail lists. eRoomService may communicate with you by email and by updating or posting notices on www.eroomservice.com. By receiving our email and communication through our website, you agree that all agreements, notices, disclosure and other communications that eRoomService provides to you electronically satisfy any legal requirement that such communication be in writing. All communications with eRoomService become the property of eRoomService. PERSONAL INFORMATION In order to serve you better, eRoomService collects and stores your personal information when you: (i) create an account on www.eroomservice.com; (ii) sign up to be notified of special deals like discounts and exclusive offers; or (iii) enter a contest or promotion on our site. An account is created when you do one of following things: make a purchase on www.eroomservice.com, register for an account on www.eroomservice.com, or enter certain eRoomService sweepstakes. When creating an account, we ask you for your first and last name, your e-mail address, a password, and perhaps some other similar information. If you are making a purchase, we will additionally ask you for your billing address, shipping address, and credit card information. Personal information collected is used to process your orders and personalize your shopping experience at our store, for internal purposes and to comply with any legal requirements. We may use your purchase information about the products you buy from our store to make other marketing offers to you. Of course, you always have the option to opt-out from receiving such offers (for instructions on how to opt-out, please see below). Your e-mail address is used to create and identify your account on our website. Your e-mail address is also used by eRoomService to correspond with you about any orders that you may place or to notify you with the results of any contests you may have entered. We may also use your e-mail address to notify you about important functionality changes to the Web site, new products, special offers and promotions we think you'll find valuable. If you would rather not receive this information, or would like to opt-out of receiving e-mail of this kind, simply click on the "Unsubscribe" link that appears at the bottom of any email and follow the simple instructions to have your email address removed from the list of customers who receive notices of new functionality, services, special offers and promotions. SECURITY eRoomService has implemented a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information supplied by you is transmitted via Secure Socket Layer (SSL) technology and is not stored in any format. Once a member, you can modify or delete your account and your personal information. This page can be accessed by logging in to our site and clicking and then Modify or Delete Account option on the left hand menu bar. COOKIES A cookie is a small piece of information sent by a web site that is saved on your hard disk by your computer's browser. The cookie holds information a site may need to personalize your experience and to gather web site statistical data, such as which pages are visited, the internet provider's domain name and country that our visitors come from (e.g. "aol.com" or "msn.com") and the addresses of the sites visited immediately before coming to and immediately after leaving eroomservice.com. However, none of this information is associated with you as an individual. It is measured anonymously and only in the aggregate. The information in the cookies lets us trace your "clickstream" activity (i.e., the paths take by visitors to our site as they move from page to page). Cookies do not capture your individual email address or any private information about you. To browse without cookies, you can configure your browser to reject all cookies, or to notify you when a cookie is set. Each browser is different so check the "Help" menu of your browser to learn how to change your cookie preferences. Even without accepting a cookie, you can still access most of the features on our site. NEWSLETTER AND DIRECT MAIL To have your email address removed from our list of addresses that receive information about new products, service, sales and promotions, simply click on the "Unsubscribe" link that appears at the bottom of any email and follow the simple instructions. Alternately, if you have created an account with eRoomService, you can also remove your email address from our list of addresses that receive information about new products, service, sales and promotions by modifying your account, and un-checking the Newsletter box. To Unsubscribe from eRoomService Direct Mail (Physical Mail) Program: Forward an email including your full name, physical mailing address and zip code. Include Dmail-optout as the subject line and send to customerservice@eroomservice.com YOUR CONSENT You acknowledge that this privacy policy is part of the terms of service and you agree that using this site signifies your assent to eRoomService’s privacy policy. eRoomService reserves the right to change the terms of service, including this privacy policy, at any time, without advanced notice. All changes are effective immediately upon posting. Any revisions will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. QUESTIONS OR COMMENTS If you have any questions or comments regarding our privacy policy, please contact us at the following: Phone: 1-888-450-ROOM (7666) Monday-Thursday: 10:00 AM - 7:00PM EST Friday-Saturday: 10:00 AM - 6:00 PM EST Sunday: Closed Email: customerservice@eroomservice.com Showroom Address: eRoomService, LLC 710 Rockhill Drive Bensalem, PA 19020