Customer Service

Terms & Conditions

Welcome to eRoomService.com. Please review the following Terms & Conditions which govern your use of the site and purchase of products. Please note that your use of our site means you agree to follow and abide by these Terms & Conditions. GENERAL The information contained on our site, including but not limited to the rules that govern the use of the site, is subject to change without notice. Your use of the site following any such change constitutes your agreement to follow and be bound by the terms as changed. CANCELLATION POLICY Orders may be canceled anytime before they have shipped. Once an order has been shipped, it is subject to our return policy. Exceptions are specials orders, orders that have shipped, or will be shipping within 48 hours of your cancellation request. Special orders are where products will be made in a non-stock color, option, or model specifically for the customer, therefore cannot be easily re-sold. Special orders can only be canceled within 3 days of the purchase and are nonrefundable. A cancellation number will always be assigned upon cancellation. You will need to provide this cancellation number in the event of any discrepancy. Orders without a valid cancellation number will be subject to our full return policy if the order was refused. DELIVERY ACCEPTANCE INSTRUCTIONS Our staff is full trained to offer any assistance to help you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion. If a replacement is declined and you would rather cancel your order you may choose from the following. Upon receipt of return we will issue a refund, store credit, or exchange at your request. All refunds, exchanges, or store credits are less a 15% restocking fee and actual round trip shipping charges. We are not responsible for any damages not reported at time of delivery. Delivery must be signed for by the customer or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc. In the unlikely event that damage or a shortage has occurred in transit, make a notation on the waybill, retain applicable packaging materials, and notify us immediately at 1-888-450-ROOM (7666). In the event that damage is not noted on the waybill when signing for the delivery or the applicable packaging materials are not retained, eRoomService cannot be held responsible and any claim for damage must be filed by you directly with the delivery company. Before signing for delivery, you must thoroughly inspect the contents and note any visible damage on the freight bill. If there is damage to the item, note it on the freight bill, reject only the damaged piece, and keep the rest. RETURN POLICY Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. All floor model sales are final and non-refundable. Mattresses, bedding and linens are also non-refundable and cannot be exchanged. To return items for an exchange or refund please contact us via email at sales@eroomservice.com or phone at 1-888-450-ROOM (7666). All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our "actual" outbound shipping charges. All returns for any reason are subject to a 15% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable. Special order products such as items where fabrics can be selected are non refundable. All floor model sales are final and non-refundable. COPYRIGHT This site is intended solely for personal, noncommercial use by our customers. You may not copy or download any materials displayed on our site except for your personal, noncommercial use only. You may not reproduce, publish, transmit, display, distribute, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents or the site itself. TRADEMARKS eRoomService.com web site and eRoomService logo are trademarks of eRoomService, LLC. All other trademarks, product names and company names or logos cited herein are the property of their respective owners. ORDER ACCEPTANCE Receipt of an order number or an order confirmation email does not constitute an acceptance of an order or a confirmation of an offer to sell. eRoomService reserves the right, without prior notification, to refuse service to any customer and/or to limit the order quantity on any item. Verification of information may be required prior to the acceptance of any order. LINKS TO OTHER WEBSITES To the extent that this site contains links to outside services and resources, the availability and content of which eRoomService does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource. INACCURACY DISCLAIMER There may be information on eRoomService.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. DISCLAIMER THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT EROOMSERVICE SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE. THIS WEB SITE IS OPERATED BY EROOMSERVICE FROM ITS SHOWROOM IN BENSALEM, PA, USA. THE LAW OF THE COMMONWEALTH OF PENNSYLVANIA SHALL GOVERN THESE TERMS & CONDITIONS, WITHOUT REFERENCE TO ITS CHOICE OF LAW RULES. EROOMSERVICE MAKES NO REPRESENTATION THAT INFORMATION ON EROOMSERVICE.COM IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS, AND ACCESS TO THE SITE FROM LOCATIONS WHERE CONTENT OF OUR SITE MAY BE ILLEGAL IS PROHIBITED. THOSE WHO CHOSE TO ACCESS OUR SITE FROM OTHER TERRITORIES DO SO ON THEIR OWN BEHALF AND ARE RESPONSIBLE FOR COMPLIANCE WITH APPLICABLE LOCAL LAWS. APPLICABLE LAW By visiting eRoomService.com, you agree that only the laws of the Commonwealth of Pennsylvania, without regard to the conflict of laws principles of any jurisdiction, will govern these Conditions of Use and will govern any dispute of any sort that might arise between you and eRoomService. No international law or convention, including the U.N. Convention on Contracts for the International Sale of Goods, nor law of any other jurisdiction shall govern or apply. DISPUTES Any dispute you have relating in any way to eRoomService, your visit to eRoomService.com or to products or services sold or distributed by eRoomService or through eRoomService.com shall be adjudicated in any state or federal court located in Bucks County, PA and you consent to exclusive jurisdiction and venue in such courts for adjudication of your dispute. Any claim or cause of action you may have with respect to eRoomService, this site, or the purchase of eRoomService’s products must be commenced within one (1) year after the claim or cause of action arises. INDEMNIFICATION You agree to indemnify, defend, and hold harmless eRoomService, its officers, directors, employees, agents, affiliates, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from your violation of these Terms and Conditions or applicable law. eRoomService, LLC 710 Rockhill Drive Bensalem, PA 19020 1-888-450-ROOM (7666) customerservice@eroomservice.com Use of this site constitutes acceptance of our Terms & Conditions. Copyright © 2009 eRoomService, LLC. All rights reserved.