We ordered the Malaga sofa set from eroomservice.com on 10/16/08. Immediately after placing the order I called to inquire if we can expect to receive it by Christmas. We were really hoping to receive our new sofa and loveseat by Christmas. I spoke with Erin and she said that they cannot guarantee delivery before Christmas, but will do absolutely everything in their power to get it to me by Christmas. She also offered a refund if I didn't want to take that chance. We chose to take a chance and keep our order. Then, on December 19th we got a call from eroomservice saying that our sofa set came in from Italy and they offered to ship it to us with their own truck so that we'll have it by Christmas. I honestly did not expect this level of customer service. Oh and best of all, we absolutely love our our new sofa and loveseat. Dealing with room service 360° has been a phenomal experience for us and we would like to wish you continued success in 2009. Keep up the good work.
Edward in Chicago, IL
Our bedroom set (selex blok walk-on bedroom set) was delivered and setup yesterday by eroomservice. Our shopping experience with eroomservice has been exceptional from start to finish. We love our new bedroom. Thanks for everything.
I was very happy with everyone i ever dealt with at eRoom Service especially with Steve!!
Both my husband and I were extremely happy with the customer service we received and would definitely recommended using this company to anyone.
I must say out of the 26 years I've been on this Earth I've never experienced better customer service than what I got from Steve Shapiro at eRoomService.
I had ordered a coffee table, and a few days later I tried moving it. Somehow, after I put it down the base of it cracked and eventually shattered.
I contacted Steve and asked him what could be done. Although it wasn't covered under the warranty, Steve said he would reach out to the factory manager overseas to see if he could send a replacement for the base. To my surprise he did. The first time it arrived, it arrived damaged, so Steve had to convince them to make another one and send it again. Finally, it arrived, and best of all Steve was able to do it free of charge.
At the end of the day, I avoided having to throw out brand new, expensive coffee table and buying it again, all thanks to Steve from eRoomService! Thanks again Steve
Hi Erin, we received our furniture a few days ago. We are truly thrilled with everything you picked out for us, it looks amazing and exactly what we were going for. We couldn't have been happier with the outcome. Your installers are very professional and did a terrific job (and cleaned up after themselves). Our place looks amazing. Thanks Erin. We will be back to furnish our place in Palm Beach later this year.