We ordered the Malaga sofa set from eroomservice.com on 10/16/08. Immediately after placing the order I called to inquire if we can expect to receive it by Christmas. We were really hoping to receive our new sofa and loveseat by Christmas. I spoke with Erin and she said that they cannot guarantee delivery before Christmas, but will do absolutely everything in their power to get it to me by Christmas. She also offered a refund if I didn't want to take that chance. We chose to take a chance and keep our order. Then, on December 19th we got a call from eroomservice saying that our sofa set came in from Italy and they offered to ship it to us with their own truck so that we'll have it by Christmas. I honestly did not expect this level of customer service. Oh and best of all, we absolutely love our our new sofa and loveseat. Dealing with room service 360° has been a phenomal experience for us and we would like to wish you continued success in 2009. Keep up the good work.
Edward in Chicago, IL
Our Gallery 02 wall unit by Milmueble was delivered this morning. We are very happy with the wall unit, professional delivery and customer service support from room service 360°. This has been a very pleasant experience from start to finish. Wall unit is really stunning in person. Thanks.
Just finished installing my new Gallery wall unit from eroomservice.com. We are very happy with the quality of our wall unit and service from start to finish. Very pleased.
Mike in Vegas
Our dining set was delivered yesterday and I want to thank you for a phenomenal product. We really love our new dining set and we'll make sure to tell our friends in Miami what a wonderful experience we had buying from room service 360.
I was very happy with everyone i ever dealt with at eRoom Service especially with Steve!!
Both my husband and I were extremely happy with the customer service we received and would definitely recommended using this company to anyone.